Return Policy

Thank you for shopping with https://www.setcolor24.com/. We value your satisfaction and strive to make your return process simple and transparent.

Return Eligibility

We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

To be eligible for a return:

• The item must be unused, unworn, and in the same condition as received

• The item must be in its original packaging

• Tags (if applicable) must be intact

• Proof of purchase or receipt is required
   

Non-Returnable Items

The following items are not eligible for return:

• Gift cards

• Clearance or final sale items

• Customized or personalized products

• Used or damaged items not caused by our error
   

How to Start a Return

To initiate a return, please contact us at info@setcolor24.com with:

• Your order number

• Reason for return

• Photos (if the item is damaged or incorrect)
   

Once your return is approved, we will provide return instructions.

Return Shipping

• Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item.

• Shipping costs are non-refundable.
   

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds will be processed to your original payment method

• Processing time may take 5–10 business days, depending on your bank or payment provider
   

Exchanges

We only replace items if they are defective or damaged.
If you need an exchange, please contact us at info@setcolor24.com.